Billing & Subscription
Manage your plan, payment method, and subscription from the Manage Subscription page in the app sidebar.
Plans
| Plan | Monthly | Yearly | Includes |
|---|---|---|---|
| Standard | $29/mo | $290/yr | Unlimited products & Option Sets, all option types, price add-ons, required fields, conditional logic (show/hide), file upload, image & color swatches, live & email support |
| Professional | $59/mo | $590/yr | Everything in Standard, plus conditional pricing, quantity selector per option, option templates, formula fields, bulk assignment, CSV import & export, the analytics dashboard, and automations |
| Business | $99/mo | $990/yr | Everything in Professional, plus done-with-you onboarding, fast-start setup, custom tweaks, VIP priority support with phone calls, and your feature requests moved to the top of the queue |
Yearly billing works out to two months free compared to paying monthly.
Choosing a plan
- Go to Dashboard → Manage Subscription
- Find the plan you want and click Choose monthly or Choose annual
- This opens a secure checkout page in a new browser tab
- Enter your payment details and complete the checkout
Once payment goes through, that tab will bring you right back into the app inside your BigCommerce admin — you can close the checkout tab if it’s still open in the background.
Your new plan usually takes effect within a few seconds. If the Manage Subscription page still shows your old plan right after checking out, wait a moment and refresh.
Viewing your current plan
The Manage Subscription page always shows your plan at the top:
| Field | Meaning |
|---|---|
| Plan name | Your current plan tier |
| Status | Active (in good standing), Canceling at period end (you’ve canceled, but keep full access until the current billing period ends), or Canceled (access has ended) |
| Billing | Whether you’re on monthly or yearly billing |
Changing or canceling your plan
Once you have an active subscription, a Manage billing button appears on the Manage Subscription page. Click it to open your account’s billing portal in a new tab, where you can:
- Switch to a different plan (upgrade or downgrade)
- Switch between monthly and yearly billing
- Update your payment method
- View past invoices and receipts
- Cancel your subscription
Canceling doesn’t cut off access immediately — you keep every feature on your current plan until the end of the billing period you’ve already paid for. After that, your store moves back down to the Standard plan automatically.
If a payment fails
If a renewal payment doesn’t go through, your billing portal (via Manage billing) is the place to update your payment method and retry the charge.